Returns policy
We want orders to arrive as expected. If something is wrong, contact support quickly so the issue can be reviewed while tracking and delivery details are fresh.
Return window
Return requests for unused and unworn items should be sent within 7 days of delivery. Items must be in their original condition with packaging, tags and accessories included where applicable.
Non-returnable items
Used items, worn items, damaged-by-customer items, customized items and final-sale items are not eligible for a standard return unless they arrived incorrect or defective.
Damaged or incorrect orders
If the wrong item arrives or something is damaged in transit, contact support with your order number, photos and a short description of the issue. We will review the case and offer the most practical fix.
Return shipping
Customers are responsible for return shipping unless the return is due to a W2Cult fulfillment error or confirmed item defect.
How to start
Email support@w2cult.com with your order number and the item you want to return. Please wait for confirmation before sending anything back.